OneBladeFace

Hi, Thanks for reaching out to us regarding your OneBlade. We are sorry to hear that the OneBlade has not matched your expectations and hope we can help improve your experience. The OneBlade is designed to trim facial hair and stubble to create a clean look, while also leaving your skin feeling comfortable. To get the best results from your Philips OneBlade, here are some useful shaving tips: 1. Clean your skin before using the OneBlade on it. 2. Place the blade flat on your skin to ensure full contact. 3. Move the blade against direction of hair growth. 4. Make long strokes while pressing lightly. 5. If desired, you can also use your OneBlade with shaving foam or gel, and it can also be used in the shower. Check also if the blade is clogged with hair, as this will interfere with its performance. You can try rinsing it or soaking it in some lukewarm water until all the hair and dirt is removed. Be careful not to tap your blade against a hard surface like the sink, as this can damage it. We hope these suggestions help! If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further! [ Hope to speak to you soon! Kind regards,

Hi there, how delightful to hear that you enjoyed using your OneBlade. Your OneBlade is certainly not a one-time usage device. So let's see what we can do about it. If you're sure that there aren't any excessive hairs in the way then it could be that your OneBlade's 'travel lock' is still activated and thus the device will not turn on anymore. Press the power button for 3 seconds to deactivate it. If your OneBlade is still not working, please feel free to contact us for further support.We're available on twitter (@philipscare) and Facebook (https://bit.ly/2G9uACI). You can also look up: https://bit.ly/2RBUhkD. We hope to hear from you soon.

Hi Reviewer, Thank you for writing your review, your opinion is always valued. We're sorry to hear that you haven't been able to take advantage of the 50% replacement blade discount. We recommend you reach out to us through any of the below social media, we'd be happy to assist you further with this :) If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

Hi Kiran101, Thank you for your feedback. We are sorry to hear the blades of your trimmer broke so soon. They are indeed meant to last up to 4 months, based on 2 full shaves per week. We'd be happy to assist you with this. Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!